Common questions

New boats on MMK or NauSYS aren’t syncing to Floatist

New boats added on the MMK or NauSYS side don’t appear in Floatist automatically. You need to create them in Floatist explicitly:

1. Go to Settings > Integrations > MMK for MMK, or Settings > Integrations > NauSYS for NauSYS.
2. Find the new boat in the list. Boats from the integration that aren’t yet in Floatist show a Create button next to them.
3. Click Create to add the boat to Floatist. Repeat for each new boat.

For the full walkthroughs, see MMK Setup or NauSYS Setup.

Why an MMK booking might not appear

A reservation only syncs if its boat and bases are mapped to Floatist: each needs its MMK ID filled in. If a reservation’s yacht or base isn’t mapped, Floatist silently skips it; there’s no error. If an MMK booking isn’t showing up, first check that the boat exists in Floatist with its MMK ID set. See New boats on MMK or NauSYS aren’t syncing to Floatist above.

Why a NauSYS booking might not appear

A reservation only syncs if its boat is mapped to Floatist: the boat needs its NauSYS ID filled in. If a reservation’s yacht isn’t mapped, Floatist silently skips it; there’s no error. If a NauSYS booking isn’t showing up, first check that the boat exists in Floatist with its NauSYS ID set. See New boats on MMK or NauSYS aren’t syncing to Floatist above.

Manual syncing of bookings: the trigger button doesn’t work

In most cases the sync is working; it’s just slow. A full MMK sync can take up to 12 minutes to complete depending on the number of bookings and MMK’s API speed. After clicking Synchronize bookings, give it that long before assuming the sync failed.

If bookings still haven’t appeared after 15 minutes:

1. Try Synchronize bookings again on Bookings > List.
2. Check that the boat itself was created in Floatist and the integration ID is filled in. See New boats on MMK or NauSYS aren’t syncing to Floatist above.
3. Still stuck? Contact support@floatist.com.

I deleted images from MMK but they still appear in Floatist

Boat photos are brought into Floatist by importing them from MMK or NauSYS. See Importing boat images from MMK. Once imported, they’re your own copies in Floatist, so deleting the originals on the integration side doesn’t remove them.

To remove them, delete the images directly in Floatist: go to the boat in the Fleet section and open its Images. This is fully self-serve, with no need to contact support.

How do I edit a booking that came from an integration?

Bookings imported from MMK or NauSYS keep their boat, dates, bases and contact in sync with the source system, so those fields are locked. To edit them in Floatist, open the booking and switch off the part you want to change in its sync panel:

• Sync booking for the boat, dates and bases.
• Sync contact for the contact’s name, email and phone.

The other part keeps syncing. Switch it back on at any time and the booking takes the source’s values again. See Syncing with an external source.

Client details aren’t showing in some bookings

If client names look incomplete or end up in the wrong field, check how the name was entered in your booking system. Floatist parses guest names as first name + last name in that order. If the name was entered as [LASTNAME] [FIRSTNAME], the parts will be swapped or appear unexpectedly in Floatist.

Make sure your team’s data-entry process is consistent: enter every guest as [FIRSTNAME] [LASTNAME]. Fix any existing bookings on the booking-system side, and the next sync will update them in Floatist automatically.

Guest name changes in MMK aren’t showing up in Floatist

When an agency enters a guest name in MMK and the charter company later edits it, MMK Booking Manager doesn’t update the guest name in their API. This is an MMK-side limitation that Floatist can’t pull through automatically.

To fix the name in Floatist:

1. Open the booking in Floatist.
2. Switch off Sync contact in the booking’s sync panel.
3. Pick the right person from your contacts, or override the name on the booking. See A booking’s contact.

The boat and dates keep syncing from MMK as long as Sync booking stays on.

What the sync statuses mean

A booking’s sync panel shows a small status for each connected system. Here’s what each one means:

Status	What it means
Pulling	All good: Floatist is reading this booking from the source system.
Pushing	All good: Floatist is blocking this booking’s dates in the other system.
Waiting	Queued; it’ll update on the next sync (or press Synchronize bookings). For MMK, it can also mean no contact to book options under has been picked yet.
Pull off / Push off	The matching automation is switched off on the integration’s setup page.
No credentials	The API key (MMK) or username/password (NauSYS) isn’t set.
Boat not mapped	The boat has no MMK/NauSYS ID, so it can’t sync. Add the ID on the boat.
Push failed	The last push failed. Usually the dates are already unavailable in the other system, or the credentials are invalid.
Dates not accepted (NauSYS)	The booking isn’t Saturday-to-Saturday, which NauSYS requires for pushed options.

For MMK, the panel also flags when the booking’s dates or boat no longer match MMK.

Why does my Floatist booking show up as an “option” in MMK?

That’s expected. When Block availability in MMK is on, Floatist puts a booking into MMK as an option rather than a confirmed reservation, so it can release the dates again if you later cancel the booking in Floatist. MMK only allows cancelling options, not confirmed reservations. The option holds just the dates and yacht and is booked under the contact you picked, so an option from Floatist may well correspond to a confirmed booking.

Older options may still show the name “Floatist”: that’s how they were created before you could choose the contact.

A booking shows an agency’s contact details instead of the guest’s

On an agency booking in MMK, the client is usually the agency and the guest is a typed name. Which one becomes the booking’s contact depends on your Booking contact setting. If it uses the client, or falls back to the client when no guest is named, you’ll see the agency’s details.

To fix a single booking, switch off Sync contact and pick the right person. To change it for future bookings, change the Booking contact setting (Admins only).